If you are a person of Indian origin, Indian living abroad or an Indophile, in general, you most likely miss shopping for “Indian” things (clothing, furnishing, you name it). Well, speaking for myself, I love shopping in India and whenever I go to visit, I end up with ridiculously heavy suitcases. I don’t normally wear Indian clothing – I haven’t ever worn a sari and have only a single salwaar kameez. As I don’t have many Indian friends except those in India, for social functions also, I get away with dresses, easily. But recently, I don’t know, something has changed; I’m falling in love with Indian clothes and how beautiful and intricate they are. And it doesn’t help that online retailers are making it easier for us folks to get easy access to all things Indian clothing. I mainly browse Indian Roots & Pernia’s Pop Up Shop!
So meanwhile, I fell in love with a certain brand of clothing called Nomad from Indian Roots and decided to take the plunge and well, shop away and this is exactly a review of my experience with Indian Roots. My experience, very honestly, was less than perfect and I understand that Indian Roots is a new venture and I hope this review truly comes across as constructive. I want to continue shopping with them, but I want this to be out there, as well.
Very excitedly, I placed an order with them for a skirt I fell in love with. Since I am Canadian, I eventually have to pay in well, Canadian dollars. Indian roots only lists price in US, so when it came to checkout, I was in for a rude shock. Also, no courtesy for free shipping and the shipping is also listed in US dollars – which btw, is kicking my Canadian dollar’s backside in every possible way. I think it would be nice if they’d list the price in local currency. Also prices are highly escalated from Indian prices, which is very unfair, in my opinion. I get it, its a business, but I’m sure your profits would be fine if you charge a more fair price. If anything, I’d be more likely to be a repeating customer, if I’d feel and know that I am getting a fair deal. Another issue I have is with the website, which cannot seem to get my cart right; it was a complete nightmare to check out, needless to say. The “chat helpers” are really helpful though and try their best to sort out your issues.
And now the meatier part of my rant; they did not process my order for weeks! No, they did check out the money from my paypal account as I placed it, but I did not get a confirmation email until after I took the matter to the paypal dispute. I don’t know what was going on, honestly I felt like I was getting ripped off. But as soon as I took the matter to paypal, I got a confirmation email regarding my order within seconds. I mean, really? Ok, I got the confirmation email, but what exactly is going on with my order? No activity for weeks. Finally, I took the matter on to twitter and demanded an update as to when will I get my order. The social media rep again tried his/her best to help me out and gave me an accurate update of what was happening. He/she reassured me that my order will be on its way. Finally, after a month worth of wait, I got my order and I was so, so happy! But wait, there was a customs tax I had to pay. Gosh, this skirt turned out to be way too overpriced, was I better off sticking with Free People, instead? Anyhow, the skirt arrived and I was so happy. It is a beautiful skirt, though I am not sure whether it was worth the price or the ambiguity of the process. I don’t know Indian Roots, I am not very pleased with what happened. As a customer, I’d like to see these following changes happen:
- Charge flat in Indian rupees, what you’d charge an Indian person in India. Your mark-ups are ridiculous and unfair. Moreover, we have to pay extra for shipping and customs. This makes your products rather unaffordable to us. I mean, I may as well ask a friend to buy it and ship it for me, right? So much cheaper.
- Your website could use some improvement. It is a pain in the arse to check out and no, its not my browser/cookies, I shop online all the time and this problem is unique to you.
- And yes, update the order status promptly. I don’t like being ignored, nobody does, especially if there is money involved. Also, give a delivery time as I pay for my order, not when I take the matter to paypal dispute.
Please, don’t get me wrong, I love what I got in the end but the service was totally missing except for when I spoke to the reps, who were very helpful. I hope they up their service and are fair in terms of prices, then only I’d want to shop again with them.
Have you shopped with Indian Roots? How was your experience?
*picture courtesy of Indian Roots website.